Terms of Service

Last updated 11 November 2026

1.The service

247.ke is hosted billing software for internet service providers that run MikroTik routers. Your account gives you your own billing system at an address such as yournet.247.ke. It includes hotspot and PPPoE billing, a captive portal, M-Pesa payments, vouchers, SMS, reports and the other features described on our website.

We keep improving the service. We may add, change or remove features. If we remove something you depend on, we will tell you in advance where we reasonably can.

2.Your account

• You must be at least 18 years old and allowed to act for the business you sign up.
• Give us correct details (business name, your name, M-Pesa number and the bank account for your customers' payments) and keep them up to date.
• Keep your admin passwords private. You are responsible for what happens under your logins, including the staff and technicians you give access to.
• Tell us straight away if you think someone has got into your account.

3.Fees and payment

You pay a flat monthly fee based on your plan, which sets how many routers you can connect. Current prices are on our pricing page. You pay in advance with M-Pesa for 1, 6 or 12 months. We never take a percentage of your sales.

• If we change prices, we will tell you at least 30 days before. The change applies from your next renewal, never to a period you have already paid for.
• Fees you have paid are not refunded for unused time, except where Kenyan law requires a refund or we have failed to provide the service.
• Your M-Pesa and bank charges are your own.

4.Your customers' payments

Your customers pay into your own bank paybill and account, which you give us at sign-up. 247.ke does not receive, hold or pay out your customers' money.

• You are responsible for the bank details being correct and for your agreements with your bank and Safaricom.
• You deal with your own customers: their prices, refunds, complaints and service quality.
• If you enter wrong bank details, payments may go to the wrong account. We cannot recover those funds for you.

5.Late renewal and suspension

If you do not renew on time, you get a short grace period. After that, your admin panel is locked until you pay. Your customers stay connected and can keep buying packages while it is locked.

If an account stays unpaid for a long time, we may close it. We will warn you first by SMS or phone and give you a chance to renew or ask for a copy of your data.

6.Acceptable use

You agree to:

• run your network legally, including any licence the Communications Authority of Kenya requires for your service;
• follow Kenyan law, including the Data Protection Act, 2019, when you deal with your customers' information;
• not use the service to send spam, deceive people or carry out illegal activity;
• not try to break into, overload or interfere with our servers or with other ISPs' systems on the platform;
• not copy, resell or rent out the software itself.

We may suspend an account that breaks these rules or puts the platform or other users at risk. Where we can, we will tell you first and give you time to fix the problem.

7.Your routers

To bill your customers, the system connects to your MikroTik routers over an encrypted WireGuard VPN and makes the changes billing needs: adding and removing users, setting speed profiles and keeping the hotspot running.

• You keep full control of your routers. Do not change or delete the parts the system manages unless the admin panel or our support tells you to.
• You are responsible for your routers, power, internet links and on-site equipment. We are not responsible for outages caused by them.

8.Data and privacy

Your data is yours. That includes your customers, packages, payments and reports. We use it only to provide the service to you, as our Privacy Policy explains.

For your customers' personal data, you are the data controller and we process it on your behalf. You are responsible for telling your customers how their information is used. We help you meet your obligations, for example when a customer asks to see or delete their data.

9.Other services

The service relies on other providers, including Safaricom M-Pesa, banks, SMS providers, MikroTik and our hosting and network providers. Their own terms apply to their services. We are not responsible for their outages or decisions, but we will help you work around problems where we can.

10.Availability and support

We work to keep the platform running around the clock and watch it closely. You can check it at any time on our status page. We cannot promise it will never be interrupted. Maintenance, faults and events outside our control can cause downtime. Where planned work could affect you, we will try to schedule it at quiet hours and tell you ahead of time.

Support is by phone and WhatsApp on 0738 513 555.

11.Liability

We provide the service with reasonable care and skill. As far as Kenyan law allows:

• we are not liable for indirect or consequential losses, such as lost profits, lost revenue or lost customers;
• our total liability to you for any claim is limited to the fees you paid us in the three months before the event that caused it.

Nothing in these terms limits liability that cannot be limited by law.

12.Ending the agreement

You can stop at any time by not renewing. There is no contract and no cancellation fee. We may end the agreement if you seriously or repeatedly break these terms, or if the law requires us to. After an account is closed, we delete its data within a reasonable time, except records we must keep by law.

13.Changes to these terms

We may update these terms. The date at the top shows the latest version. For important changes, we will tell you by SMS, in your admin panel or on this website before they take effect. If you keep using the service after that, you accept the new terms.

14.Law and disputes

These terms are governed by the laws of Kenya. If we disagree about something, let's talk first. Most problems are solved with a phone call. If we cannot settle it, the courts of Kenya will decide.

15.Contact

247.ke, Kisumu, Kenya. Phone and WhatsApp: 0738 513 555. See also our contact page.